Apartments can be booked directly on our website or with our booking team on 0203 935 5953 as they will be happy to assist you.

Once payment has been made and a confirmation email received.

Payments can be made on our website using a debit or credit card, Over the phone, and also by a bank transfer.

We accept last minute bookings as long as a there is availability and the booking meets all the criteria.

Yes, there will be fluffy towels upon check in. You can also request more towels during your stay for free.

Upon request, these can be provided. Please note that these items if not available in the accommodation will be subject to an additional charge.

Our check in time is normally 3pm. We are only strict on this time when we have a check out on the same day as your check in.

Our check time is 11am. We are only strict on this time when we have a check in on the same day as your check out.

The house manager for the accommodation will meet you at the property, show you around and handover the keys.

Yes. We do provide extra services like Chef, Chauffer, maid service, massage, babysitter and concierge services upon request.

There will be an extra charge for the additional services. This will depend on your request.

The amount is higher as we do have to charge a refundable security deposit for each accommodation. Each accommodation has it’s security deposit. We also charge an service charge for each booking. The service charge is between £55-£155.

Security deposit is refunded not more than 7 days after your check out. The security deposit is refunded using the method of payment you used.

We do offer 5% discount to our returning customers.  Discounts can be redeemed with a discount coupon. However if you had booked on our website previously and revisiting, then this will be automatically processed.

Oyster travel cards are handed over to you on check in. However, we might be able to send it to your home country, if requested as long as you are willing to pay the postage charge.  Please ask about this service.

Oyster travel cards are completely free of charge however, it is your responsibility to top it up with the desired amount. This can also be done while booking.

All oyster cards should be returned upon check out or pay a £10 charge for not returning the card.

Bookings can be cancelled by sending an email to our reservation team.  If you do not receive a confirmation then we might not have received your email.

Refunds are processed within 7 days of receiving your cancellation confirmation. Please look at our cancellation policy before opting to cancel your booking.

Our cancellation policy can be found here.

The Guardian experience gives the host the opportunity to earn a hassle free income whilst having someone at their property. Whether your home is unoccupied due to work, have retreated to your second home, taken an extended vacation or in the process of selling your home and have vacated the property, then you could have a wonderful space for guests to stay whilst you away.

If you want to become a host, you can contact us on 020 3935 5953 or fill in your details in the become a host section and someone will get back to you.

First we vet our guests to make sure they are legitimate and responsible travellers before agreeing to offer them your place. However, we know that these things happen and that’s why we have to hold a security deposit incase of damages.

Yes. We only deal directly with the homeowners or their agents. In both cases, we do need a proof including an identity proof as well.

It is completely safe to list your home.  Our guests are verified, we have their details and most times we know where they live.

We do just that.  We’ll make sure that your home is presented immaculately each time immediately after a check out.